Order Info

Payment’s

At Wonderfully Woolly, we use a third-party called the Square for payment management. All card details and payments will be processed through the Square. The Square accepts all major credit cards.

For more information about the Square, please follow this link to the Square website.

Products

While every care has been taken to ensure the products are accurately described and photographed, we cannot guarantee that colours will not vary. Colours may appear different in real life.

Shipping

Currently, we provide shipping to the UK, USA,Austrailia, New Zealand Cananda and Europe.

For UK mainland to the UK have a shipping fee of £3.25 for up to 2kg

For Europe, the shipping fee is £4.50 for up to 2kg.

For the rest of the world the shipping fee is £6.00 this is up to 300g on commerical yarns or 3 skeins on hand dyed . £11.00 for 400g or more up to 2kg.

Please email for a price if you wish to place a larger order  or would like your order tracked.

Refunds and Returns

We take great care with our products, checking and hand-packing all our stock before sending it. Should your order arrive and you find something incorrect or faulty, please contact us and we shall do our best to resolve the issue.

If you were to change your mind about the order,  we offer a 14 day period where you can return the items for a full refund. The products must be in the original packaging and original condition. The cost of postage and packaging will be your responsibility.

For a returns form, please contact us directly. Either use the contact form below, or find more ways of contacting us via the contact page.

For those outside of the UK, terms may differ. Please contact us for assist.

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